”Blessed is he who expects nothing, for he shall never be disappointed” – Alexander Pope

I did not have a lot of expectations when it came to this module. Partly because I honestly did not take the time to reflect upon it before I dug into the material. But also, when it comes to expectations I have a very deliberate way of dealing with them – I make a case … Mer ”Blessed is he who expects nothing, for he shall never be disappointed” – Alexander Pope

Trying to follow my own unstructured reasoning when it comes to perception of quality and emotional reaction..

Perception of quality If you are the only player with a certain product or service in the market, what if you set the dimensions for the quality for the softer values such ideals & expectations of excellence yourself, before there even is competition? Possibly you would, to some extent, be more in more control of … Mer Trying to follow my own unstructured reasoning when it comes to perception of quality and emotional reaction..

Oh, how my thoughts on how to deal with customer experience was turned up-side-down just now..

A quick background on my view of this when going over the material throughout this course: I work at a price comparison site; it is one of the biggest price comparison sites in Sweden and pretty much the only one in Denmark. I work in the sales department with coordinating our sales, making sure we … Mer Oh, how my thoughts on how to deal with customer experience was turned up-side-down just now..