I did not have a lot of expectations when it came to this module. Partly because I honestly did not take the time to reflect upon it before I dug into the material. But also, when it comes to expectations I have a very deliberate way of dealing with them – I make a case … Mer ”Blessed is he who expects nothing, for he shall never be disappointed” – Alexander Pope
Perception of quality If you are the only player with a certain product or service in the market, what if you set the dimensions for the quality for the softer values such ideals & expectations of excellence yourself, before there even is competition? Possibly you would, to some extent, be more in more control of … Mer Trying to follow my own unstructured reasoning when it comes to perception of quality and emotional reaction..
A quick background on my view of this when going over the material throughout this course: I work at a price comparison site; it is one of the biggest price comparison sites in Sweden and pretty much the only one in Denmark. I work in the sales department with coordinating our sales, making sure we … Mer Oh, how my thoughts on how to deal with customer experience was turned up-side-down just now..
I am one of those people that keep on challenging myself, so much so, that my initial thought was to enrol for full-time master studies while still working full-time, preferably studying in a language I do not really master – Just for the challenge of it. I decided to NOT go from 0-100 km/h in … Mer Hardwired to challenge myself